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Daily Truckstop Checklist: The Morning Routine

Posted in: Truckstop Business, Darren's Great Ideas for Independent Operators, Marketing & Retail, Operations

 

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Welcome to the newest post in our blog series, Darren’s Great Ideas! for Independent Operators

Daily Truckstop Checklist: The Morning Routine

The start of a new day can be hectic, but this list will help you keep it simple. You don’t need to check something just for the sake of checking it, but here are five key areas to check each morning:

  1. As you are driving to work, look at the signs, the lights and billboards to make sure they represent your brand well.

  2. Walk the lot and check the outside. Inspect the pumps and make sure everything is working. Make sure there is no trash and that vehicles aren’t parked in the wrong area.

  3. Come into the location and say hello to all your employees. Ask them how they are doing and touch base. Ask them if something noteworthy happened during their shift.

  4. Walk the inside. Is the coffee fresh? Is the restroom clean? Are the grab-n-go items prepared and out?

  5. Review department and employee checklists with the staff. What were the employees of the previous shift supposed to do and did they do it? Address the issues good and bad.

/// Read more Darren's Great Ideas for Independent Operators posts here.

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About the Author

Darren Schulte

Darren Schulte

Darren Schulte serves as Vice President of Membership at NATSO. In this role, he directs recruitment, retention and customer service for truckstop and travel plaza members. He is also responsible for developing NATSO products and programs, particularly those relating to education, research and training for truckstop and travel plaza operators.

Schulte also leads NATSO's Profitable Retail Review program. A Profitable Retail Review is a custom assessment of your truckstop, including recommendations for every aspect of your facility, from actionable ideas to improve revenue to tactical ways to improve your net operating costs. Learn about NATSO's Profitable Retail Review program here.

Schulte joined NATSO with nearly three decades of experience in truckstop and travel plaza operations and merchandising. Schulte has worked for: 

  • Love's Travel Stops and Country Stores,
  • HESS Corporation, 
  • Petro Stopping Centers, and
  • TSC Global/Barjan LLC.