Browse by Category

Browse by Date

Most Active

Newest Posts

NATSO Blog: Truckstop Business

First Page of 38 Last Show per page, 374 total

Take a Deep Dive into Five Disruptive Trends During NATSO Connect

Posted in: Truckstop Business

The pace of change within the truckstop and travel plaza industry is increasing exponentially. E-commerce, the future of autonomous trucks, major changes in technology and consumer demand are shaking up the retail and trucking industries.

To help operators better understand how these changes will affect them and identify strategies to tackle the future, NATSO Connect, scheduled to be held Feb. 10-13, will present five keynote addresses that focus on key trends disrupting the industry.

Read More

Highlights from Day One of NATSO Connect

Posted in: Truckstop Business, The NATSO Show

NATSO has redesigned its annual tradeshow to deliver the connections truckstops need to adapt the way they do business in order to thrive amidst ongoing disruption and increased competition, and the excitement at NATSO Connect kicks off on Feb. 10 in Nashville, Tenn.

Read More

Employee Dying to Make Our Workplace More Colorful

Posted in: Truckstop Business, Human Resources

Today Federated Insurance is sharing one of our “HR Questions of the Month” regarding employment-related practices liability issues.

Question: We have a staff member who has dyed her hair bright blue, purple, red, yellow (up to and including her eyebrows). How acceptable is this in the work place?

Read More

Truckstop Travels: Lessons from the Road

Posted in: Truckstop Business, Marketing & Retail

I am so fortunate to get to visit truckstops and travel plazas across the country and see first-hand the ways NATSO members are serving their communities. As we have noted before, operators are witnessing a rapid pace of change and many are responding with new and diverse offerings to attract customers. This need to adapt is not unique to our industry, and during my travels I see first-hand the ways other businesses are reacting to our today’s reality.

We can learn from those outside of our industry in addition to each other. Here are some key trends I am seeing from other businesses working to remain relevant.

Read More

Indefinite Leave. Can You Terminate?

Posted in: Truckstop Business, Human Resources

Today Federated Insurance is sharing one of our “HR Questions of the Month” regarding employment-related practices liability issues.

Question: Our employee has tendonitis. His condition has not seen any improvement, if anything he has experienced regression. To date we have conducted two ergonomic assessments. We made the recommended adjustments following both assessments. We have also accommodated the employee throughout his employment with modified duty and modified schedule as dictated by the employee's physician and the employee's feelings for what he can undertake day to day. The employee’s work hours since December of 2016 have averaged 20.65 hours/week. Because of this reduction in work hours and the volume of work he is producing, we have hired a new full-time employee to handle what the employee has not been producing, as well as to meet the overall increased work load demands of our engineering department. We have three employees in this group and our work volume is such that we need all three to be productive 40 hours each week. However, we are not able to spread this out evenly and the other two engineers are having to work in excess of 40 hours to handle the volume that the employee is unable to produce. This employee sent an email today advising that “both of his hands are pretty messed up now, to the point that I cannot move them without being in a lot of pain. I cannot work anymore and I do not know if or when I will be able to. The medications I’ve been given are doing a bad job of dulling the pain, and it continues to get worse. I have a physical therapy appointment on Monday and a primary care appointment on Tuesday. I don’t know if they will help to get me back to work, and I don’t know when that will be.” We are really struggling with how to move forward properly with this employee and would really appreciate some guidance here.

Read More

My Top Three Trends from NATSO’s Food and Fuel Tour

Posted in: Truckstop Business, Marketing & Retail

NATSO’s Food and Fuel Tour offered a field-level look at metro restaurants. As a participant in the study tour, I specifically took away insights on how these innovative foodservice operators are changing how they serve their customers based on millennials.

Millennials are changing the norms of food and beverage consumption as we speak.

Craft Brewing Business reports that 58% of the overall craft beer market is consumed by individuals 35 and younger. Additionally, millennials try 5.1 different craft beer brands per month. This shift in millennial taste preference has resulted in craft brew retail dollar growth of 10% over previous year, as well as craft beer now owning 21.9% share in the beer market.

What does this mean for the truckstop and travel center industry?

Read More

Customize Your Metrics to Drive Performance at Your Truckstop

Posted in: Truckstop Business, Marketing & Retail

Metrics are a key component of gauging and improving performance, and truckstop and travel plaza operators often wonder what their stores should be doing based on a particular metric. An example of an often used metric that I was just asked about by an industry consultant and an unrelated individual travel center “what should I expect in retail sales for every gallon of diesel pumped? Well, you have to be careful when applying industry metrics to your specific operations. You’re not always comparing apples to apples and you could be underestimating the capability of what your store could do.

Read More

Do Something Different with QSRs at Your Truckstop

Posted in: Truckstop Business, Marketing & Retail

Food sales at truckstops and travel plazas are a crucial profit center as well as a prime way to draw in travelers. We all know that both professional and passenger drivers like trusted names, and the right quick-service restaurant can also be a way to stand out. I encourage operators to look at the QSRs that are already along their routes and try something different. If you have the same food offerings as everyone else, you will be forced to compete on the price of fuel, but food can make you a destination.

Read More

Position Changed. What Do We Do With The Employee?

Posted in: Truckstop Business, Human Resources

Today Federated Insurance is sharing one of our “HR Questions of the Month” regarding employment-related practices liability issues.

Question: We hired an employee last year. The company was looking for someone with a certain background. However, since then, our company has changed directions and will no longer require someone of this caliber. We will be keeping the position but changing the rate and experience to less than what the current employee is at. Can we terminate for these reasons? If not is there another way that we can handle this?

Read More

Human Resources Question of the Month: We Dropped Under 50 Employees, Does FMLA Still Apply?

Posted in: Truckstop Business, Human Resources

Today Federated Insurance is sharing one of our “HR Questions of the Month” regarding employment-related practices liability issues.

Question: Our company recently made some changes, and we no longer have more than 50 employees. How do we handle our prior FMLA obligations (50 or more employees)? Do we have to wait a certain time period before we no longer are required to provide FMLA leave?

Response: Yes, if an employer drops below the 50-employee threshold typically required for Family and Medical Leave Act (FMLA) coverage, indeed there is a certain time period that an employer must wait before it ceases being a covered employer for purposes of the Act. The employer will need to comply with its obligations under the FMLA as to any eligible employees, until such time as it is no longer a covered employer...

Read More
First Page of 38 Last Show per page, 374 total

Subscribe to Updates