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NATSO Blog: Operations

First Page of 5 Last Show per page, 49 total

Nine Tips to Keep Your Location Clear of Snow and Ice

Posted in: Truckstop Business, Operations

Winter will be here before you know it and many areas of the country will also start seeing snow. Whether locations receive a light dusting or blizzard-like condition, removing snow quickly and safely can improve the customer’s experience as well as their safety. NATSO sat down with two truckstop operators—Chris Wolf of Iowa 80 in Walcott, Iowa, and Dave Shoemaker of Shoemaker’s Travel Plaza in Lincoln, Nebraska—to learn how they keep their locations clear in the winter.

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White’s Travel Center to Share Their Great Idea of a Pharmacy at The NATSO Show

Posted in: Great Ideas, Truckstop Business, The NATSO Show, Marketing & Retail, Operations

In the fall of 2015, White’s Petro Stopping Center in Raphine, Virginia, added a number of new amenities, including a pharmacy. Owner Bobby Berkstresser first began thinking about adding the pharmacy when they added a doctors’ clinic in 2012. The truckstop is a rural area and is about 15 minutes away from the closest pharmacy. With the clinic now seeing as many as 70 to 80 patients a day and, of course, giving many of those patients prescriptions, he felt it was time to pursue his idea. Their first step was to do a demographic study, which study found that a pharmacy at their location could be profitable with local traffic alone.

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Daily Truckstop Checklist: The Morning Routine

Posted in: Truckstop Business, Darren's Great Ideas for Independent Operators, Marketing & Retail, Operations

The start of a new day can be hectic, but this list will help you keep it simple. You don’t need to check something just for the sake of checking it, but here are five key areas to check each morning.

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Four Ways to Create or Improve Your Truckstop’s Culture

Posted in: Truckstop Business, Human Resources, Operations

A strong company culture can benefit employees and customers alike, but creating a culture isn’t always easy. During this month’s operational exchange conference call, NATSO members joined together to share their insights on how they are building and strengthening their corporate culture. Here are four key ideas operators shared during the call.

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Are Your Truckstop Property Limits Accurate?

Posted in: Truckstop Business, Operations

When discussing insurance values with your provider, be sure you include anything that could affect value: new machines or equipment, inventory (raw material, in-process and finished product, etc.), property of others, remodels, etc. And, don’t forget to consider inflation and other valuation factors. The amount you have on your balance sheet or the item’s cost new may not be an accurate reflection of your contents’ replacement costs. Remember, you probably had time to shop around and buy the items at the best possible price, but you won’t have that luxury when you need to get your business back up and running as fast as possible.

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70% Of Consumers Want Breakfast All Day: Should Your Truckstop Offer It?

Posted in: Truckstop Business, Marketing & Retail, Operations

The National Restaurant Association’s 2015 Restaurant Industry Forecast showed that 70 percent of consumers wanted restaurants to serve breakfast throughout the day. It also showed an increase in interest in “breakfast for dinner” in the millennial demographic.

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Three Examples of How to Offer The Personal Touch at Your Truckstop

Posted in: Truckstop Business, Darren's Great Ideas for Independent Operators, Marketing & Retail, Operations

I shared with the reporter the story of doing a quick survey at a NATSO member location to help the owner determine why truck drivers were stopping at his location. In this instance, the member thought the main reason drivers were stopping at his location was the price of their fuel. However, the reason was the friendliness of their staff.

I think a lot of our independent members who are putting a priority on providing the personal touch would get the same survey results.

Here are a few ideas on providing the personal touch at your truckstop.

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10 Things To Make Your Truckstop Customer Comfortable

Posted in: Truckstop Business, Darren's Great Ideas for Independent Operators, Operations

In an industry known for its hospitality, customer service is key. That starts even before the customer walks in the door. Here are ten areas to examine to ensure your customer is comfortable.

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Toilet Room Mirror Mounted Too High From The Bottom Of The Reflecting Surface

Posted in: Truckstop Business, Americans with Disabilities Act, Operations

The Department of Justice considers accessibility of toilet rooms to be third priority in ADA compliance, and a common issue we see in this area relates to the toilet room mirrors.

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12 Daily Tasks To Control Your Truckstop's Shrink

Posted in: Truckstop Business, Darren's Great Ideas for Independent Operators, Operations

Shrink is a part of doing business, so business owners have to take steps daily to control it. Here are twelve daily actions you can take to help minimize losses.

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