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NATSO Blog: Human Resources

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Truckstop Training: Customer Service Tips for Cashiers and Beyond

Posted in: Truckstop Business, Human Resources

Cashiers are often the first people customers talk with at your truckstop and are the face of the company. Customer service is the most influential aspect in creating a loyal customer and is crucial in the cashier position. Not only are cashiers often the first point of contact for customers, they are also typically the last, so customer service must be outstanding.

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Reminder on the Importance of Proper Hiring Techniques

Posted in: Truckstop Business, Human Resources

I thought this article on the recent charges against Target for allegedly using unfair hiring practices was a perfect post-show highlight as to why it is so important to follow proper hiring techniques.

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