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NATSO Blog: Human Resources

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Truckstop Training: Effective Corrective Action Documentation

Posted in: Truckstop Business, Human Resources

One if not the most important cornerstone of the Corrective Action process is documentation. Good documentation is imperative when you begin the Corrective Action process. Often we forget about documentation until it is about time to terminate a troubled team member. At that point, documentation just becomes a way to cover our “tracks”. Understand, there are events that take place in our 24-hour operations that require us to move immediately to termination and even in these types of events, documentation is critical.

But why do we document, why is it important?

If you do not document the events, did it really happen? Documentation eliminates “he said she said” events.
You reduce legal implications to you and your organization.
Documenting it as it happens ensure that you are not trying to remember it later. You reduce the chance of inaccurate statements and events.
If you ever find yourself in court for, an unemployment hearing, etc., you have to be able to prove that the team member deserved the termination and that all other means of discipline had been taken in order to resolve the issue.

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Ten Tips for Scheduling Staff at a Truckstop

Posted in: Great Ideas, Truckstop Business, Human Resources

No matter how you look at it, the human resource piece of running a successful operation is often the biggest daily challenge. In this day and age, even with unemployment over double-digits in many areas of the United States, hiring, training and retaining are a struggle.

I have noticed in my travels and visits with independent operators who do not have automated process that scheduling team member appropriately can be difficult. Those that are doing schedules manually often tell me that the process for laying out a week’s worth of work is not a 20-minute activity. I think we all would agree that if we are spending hours on manual schedules, it is not a good distribution of manager or ownership labor hours. Below are some helpful hints to scheduling you may want to consider.

1. Try not to guarantee anyone a specific shift unless they are looking for the 3-11 or 11-7. I know it is tough to recruit, but the more flexible your staff is, the easier to schedule.

2.Try not to guarantee weekends off. Every staff member should work some weekends. Use your weekends to award good staff performance.

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Truckstop Training: Customer Service Tips for Cashiers and Beyond

Posted in: Truckstop Business, Human Resources

Cashiers are often the first people customers talk with at your truckstop and are the face of the company. Customer service is the most influential aspect in creating a loyal customer and is crucial in the cashier position. Not only are cashiers often the first point of contact for customers, they are also typically the last, so customer service must be outstanding.

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Reminder on the Importance of Proper Hiring Techniques

Posted in: Truckstop Business, Human Resources

I thought this article on the recent charges against Target for allegedly using unfair hiring practices was a perfect post-show highlight as to why it is so important to follow proper hiring techniques.

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