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NATSO Blog: Human Resources

First Page of 6 Last Show per page, 53 total

Is Your Website Driving Potential Truckstop Employees Away?

Posted in: Truckstop Business, Human Resources

When we’re ordering a product or checking out a new hot spot, if the website isn’t up to par, we’re most likely going to bail. It’s not rocket science: Let us down in the first few quick clicks around a URL and it’ll be nearly impossible to win us back.

The same goes for employees exploring new companies and opportunities. If your website lacks information, appeal, personality, and purpose, what do you think he or she will assume about the career paths there?

Step back from your own website for a moment and let’s assess if it’s actually one that’s applicant-friendly, or if it’s doing your hiring efforts more harm than good.

Here’s what you really need to attract top-notch employees to help your business grow:

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Work Injury – Is Offering Over-The-Counter (OTC) Medication A Risk For Business?

Posted in: Truckstop Business, Thought Leader, Human Resources

Today Federated Insurance is sharing one of our “HR Questions of the Month” regarding employment-related practices liability issues.

Question: An employee was stung by bees while working outside. The employee refused medical treatment, and the company submitted the workers’ compensation claim as first aid only. The employee was given the rest of the day off with pay, and offered modified duty until they felt ready to go back. The employee went back to work the next day with no problem. Could the company have recommended that the employee take an antihistamine? Since medical treatment was refused, all the company had available was OTC/first aid.

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Is Yours an Employee-Friendly Company? If So, Flaunt It. Here’s How…

Posted in: Truckstop Business, Human Resources

Exuding confidence about your company’s status as “employee-friendly” and actually making sure it’s perceived that way are two very separate things. What sense is it to put so much effort into creating the ultimate workplace if you’re not leveraging it to your team-building advantage?

If you’re so certain that you offer your employees an experience that competitor companies don’t, here are six things to consider emphasizing in your job listings, the careers section on your website, your LinkedIn company profile, and other content that’s geared toward job seekers. Or, to be put it bluntly – six helpful tips on what, exactly, you should be flaunting…

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Compliance Corner: Changes to Labor Rules Will Affect NATSO Members

Posted in: Truckstop Business, Human Resources

The National Labor Relations Board has revised the so-called “joint employer” standard significantly to expand the scope of determining “co-employment” under the National Labor Relations Act. Specifically, the NLRB decided that a company could be considered a “joint employer” if it possesses the right to control various terms and conditions of employment, regardless of whether that company actually exercises such control.

In addition, the Department of Labor has released “guidance” that has the effect of limiting employers’ ability to classify workers as “independent contractors” rather than employees. Both moves will have a direct affect on NATSO members as the franchisor-franchisee business model is ubiquitous throughout the truckstop and travel plaza industry and many NATSO members utilize independent contractors.

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How to Proceed When an Employee Candidate Discloses an Injury Requiring Months of Rehab

Posted in: Truckstop Business, Human Resources

How to Proceed When an Employee Candidate Discloses an Injury Requiring Months of Rehab

Today Federated Insurance is sharing one of our “HR Questions of the Month” regarding employment-related practices liability issues.

Question: Our firm is in the process of interviewing candidates for an associate position. We have held phone interviews with several candidates and selected some of them for in-person interviews. One of the candidates selected for an in person interview has shared the following information with us: Thank you for confirming. Before we meet, I'd like to disclose a recent injury. Approximately 3 weeks ago while playing recreational basketball, I suffered a ruptured Achilles and subsequently had surgery performed. I have been using PTO from work since the injury and will be on doctor ordered leave for at least the next week or two. An Achilles rupture is a very serious injury and I will be facing anywhere from 4-6 months of rehab going forward. The description of the position seems like such a great opportunity that I didn't want to pass up the offer for a phone interview. I hope this will not hinder the process but I wanted to make sure you knew my situation up front. We have mentioned to all candidates that we seek to have the new position filled in the next 4 weeks. If the person is on medical leave, I'm not sure they will be able to come in to our office for an interview. How would you suggest we handle this situation?

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6 Telltale Signs That Your Job Postings Are Terrible (And How to Fix Them)

Posted in: Truckstop Business, Human Resources

If you haven’t been impressed with the caliber of job candidates that have been inquiring about your jobs, the first thing you should do is evaluate your job postings. If you don’t believe it, just try scrolling through a job board and reading some of the generic, boring, and uninspiring listings that are out there. It’s not easy to spot the ones that you’d apply to versus those that sound awful.

To do some job description soul searching, start by making sure your listings don’t fall into the following categories.

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Revamp the Job Interview Questions You Use at Your Truckstop

Posted in: Truckstop Business, Human Resources

If you’re using the same tired questions at every job interview, it may be time to mix it up a bit – and find out more than you ever thought possible about a potential applicant!

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When and How Should You Remove a Disciplinary Write-Up from Personnel Files?

Posted in: Truckstop Business, Human Resources

Today Federated Insurance is sharing one of our “HR Questions of the Month” regarding employment-related practices liability issues.

Question: An employee was written up for calling out sick but the employee had a doctor's note excusing them from work. What is the legal way to withdraw a write-up from an employee's file?

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Reasonable Accommodation – Or Not?

Posted in: Truckstop Business, Human Resources

Today Federated Insurance is sharing one of our “HR Questions of the Month” regarding employment-related practices liability issues.

Question: An employee came back from the chiropractor with a handout of specific ergonomic measurements for her work station, stating that the employee’s back problem - a previous condition – is being exacerbated by what she is doing at work. The company’s office is state of the art, and designed with ergonomic considerations. The employee sits at a station to type, and turns her head to address patients, versus turning her chair and whole body. The employee also wants to have the computer screen higher, despite the desk and screen currently being set at the proper height. The company feels that the issues are caused by the employee not using the equipment properly, versus facilities that are being provided. What does the company need to document or purchase now, to ensure it does not get a future claim for the employee’s back issue?

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Six Ways to Engage Millennials Shared at The NATSO Show

Posted in: Truckstop Business, The NATSO Show, Human Resources

Millennials are a crucial part of the workforce, making up about 38 percent, and the key to attracting and retaining this generation depends heavily on employee engagement.

“If you can engage them, they are more likely to stay with your organization and be committed to your organization,” said Nate Dvorak, a consultant at Gallup. “Their openness to new job opportunities reduces by 30 percent if they’re fully engaged workers.”

Encouraging employee engagement benefits the entire organization. “As you increase the level of engagement in a specific work team, their productivity increases as well,” Dvorak said, adding that engaged employees have 37 percent lower absenteeism, 25 percent lower turnover, 60 percent fewer quality defects, 12 percent higher customer metrics, 18 percent higher productivity and 16 percent higher profitability over the lowest engaged employees.

Dvorak has found several key ways employers can engage millennials in the workforce. He shared his thoughts based on feedback from 25 million employees over the past five years during The NATSO Show 2016.

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