8 Ways To Keep Truckstop Managers Happy

Photo Credit: Dodge City Petro

Profit center managers serve as the backbone of a truckstop or travel plaza, and keeping them engaged can increase their loyalty, boost productivity and contribute to the organization's overall success. While salary and benefits are important to managers, NATSO members said they've found keeping managers happy isn't always about money.

Truckstop and travel plaza operators and general managers shared their insight into what matters to them as well as the ways they keep their profit center managers happy.

Communicate Frequently
One of the keys to keeping managers happy is communication, said Bill Decker, general manager of Davis Travel Center.  Decker works to communicate with his managers daily.  "I am here when my third-shift manager is wrapping up her duties from that second-shift and am here when my second shift manager arrives," he said.  "This has always been my goal."  

Decker also utilizes a log that managers fill out every day.  "Communication is the key to success," he said, adding that managers are welcome to call him if they have an issue after he has left for the day.  "They get in more trouble if they don't.  I want to help them if they get in a bind," he said...

The resource you are attempting to view is for NATSO Members only. To read the full story, you must be a NATSO member.

To login, enter your UserID and Password below. 

If you need any assistance, please contact NATSO Member Services at (703) 549-2100 between 9:00 a.m. and 5:00 p.m. EST, Monday through Friday, or email us at membership@natso.com

You can also reset your username or password here.

Learn more about NATSO membership here or join NATSO now.

Already a member, but don't have a NATSO account? Create a new account.

Mindy Long's photo

Before launching a full-time freelance career, Long edited NATSO's Stop Watch magazine. Prior to that Long worked as a staff reporter for Transport Topics, a weekly trade newspaper, covering freight transportation, fuel and environmental issues. In addition to covering the transportation sector, Long has written, reported and edited for a variety of media outlets. She was the Washington correspondent for WCAX-TV (CBS) in Burlington, Vt., a criminal court reporter in Chicago and a freelance copy editor for Kiplinger’s Personal Finance magazine in Washington D.C. Long hold a master’s degree from Northwestern University’s Medill School of Journalism in Evanston, Ill., and a bachelor’s degree in Communications from Westminster College in Salt Lake City.More
Stop Watch Magazine
Retailer Featured:
Petro Dodge City

Back to Truckstop Business