Shaping The NATSO Show Specifically for You

As you read this issue of StopWatch, I hope you notice an increased focus on utilizing feedback from NATSO members.

For example, on page 14, we ask for feedback on topics that you’d like to see the NATSO Foundation cover in the magazine. On page 26, we request members send in their answer to the next Operator to Operator.

NATSO’s fundamental purpose is to deliver solutions to members’ challenges and achieve the public-policy goals of the travel plaza and truckstop industry. Without member feedback, we cannot meet this purpose. Our drive to meet the expectation of members permeates everything we do.

I’m not the only staff member at NATSO looking for your feedback. There are six months until The NATSO Show 2012 hits the scene in Las Vegas, and Pamela Hayes, NATSO’s vice president of strategic partnerships, and NATSO’s staff are already working to create meaningful, customized experiences for show attendees.

Help us continue to build on the shift we made at The NATSO Show 2011. How can we make the show better for you? For example, one of the key takeaways from the show was that travel plaza members need structured engagement with other operators. What goals do you want to accomplish when you set foot on the show floor?

Help us serve you and create the customized experience you deserve. Email your valuable ideas and input to

Thank you,

Amy Toner


This article originally ran in Stop Watch magazineStop Watch provides in-depth content to assist NATSO members in improving their travel plaza business operations and provides context on trends and news affecting the industry.

The magazine is mailed to NATSO members bimonthly. If you are a member and not receiving Stop Watchsubmit a request to be added to the mailing list. Not a memberJoin today or submit a request to receive additional information.

Amy Toner's photo

Amy Toner

Toner markets NATSO products, services and meetings. She is the content editor of NATSO's core websites, Stop Watch magazine and Highway Business Matters biweekly articles. In addition, she provides creative services across all departments. Toner joined NATSO in 2006. Prior to joining the association, she served as director of membership services at an association for ambulatory surgery centers. Toner lives in Washington, D.C., with her husband and son. More
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