Wawa Great Idea: Coffee and Cream and Sugar Stations

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Wawa coffee is a proprietary, private-label blend available only at Wawa stores. Wawa’s coffee station includes at least eight different varieties. In 2010 they changed their coffee from glass pots to thermals, and in 2012, Wawa began offering a full-service specialty beverage area where cus­tomers can order hand-made variet­ies of lattes, hot chocolates and more via touch screens. Since the year 2000, Wawa has served more than one billion cups of coffee.

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For Wawa, the goal is to get customers in the door and move them through its locations quickly. One way they do this is through the condensed, well-organized cream and sugar cart. Wawa brand cream and milk is placed in the refrigerated cart.

Wawa also has a Wawa Coffee & Care Cart. This innovative cart allows parents of children being treated at The Children’s Hospital of Philadelphia a chance to take a break without leaving their child’s inpatient room.

Photos Credit: Chuck Fazio/NATSO

Amy Toner's photo

Amy Toner

Toner markets NATSO products, services and meetings. She is the content editor of NATSO's core websites, Stop Watch magazine and Highway Business Matters biweekly articles. In addition, she provides creative services across all departments. Toner joined NATSO in 2006. Prior to joining the association, she served as director of membership services at an association for ambulatory surgery centers. Toner lives in Washington, D.C., with her husband and son. More
Source:
Stop Watch Magazine
Retailer Featured:
Wawa

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