8 Ways to Maximize Slow Times at Your Truckstop

Photo Credit: Chuck Fazio/NATSO

Even the busiest locations experi­ence slow times of the day, and operators said they use those slow periods to prepare for peak times and get creative to boost business dur­ing traditionally slow times.

“There are all kinds of things that can be done during slow times—deep cleaning, bagging ice, maintenance. It just depends on your set up,” said Butch Stucky, vice president of retail operations at Triplett Inc.

Keith Wade, manager at Dodge City Petro, said, “We have to stay open 24 hours a day no mat­ter what, so we mainly do a lot of preparation during the off hours.”

Operators shared their strategies for making the most of down time and using it to their advantage.

  1. Prepare For Food Sales
    “Food to go has become such a great seller that at night we have folks in the kitchen preparing food— chicken salads or biscuits—for the morning. We rev up by 5 a.m. so we’ll have 100 biscuits ready to go and have our deli area stocked,” Wade said.

  2. Go Out And Find Customers
    When it is slow in the shop at Mitten Truck Stop, Matt Mildenberg­er, general manager at the location, sometimes sends a shop manager out into the field to meet with carriers and try to drum up business. “We try to do that mid-morning or early afternoon. A lot of times that manager that left in a pick-up truck will bring back one of their trucks to work on,” he said.

    Jim Goetz, president of Goetz Companies, has started catering for businesses and events within 10 miles of the location. “The idea is we want to expand our restaurant sales. If you can’t get customers in the seats in the restaurant, we’ll go out and find those customers,” he said, adding that the location pur­chased a catering truck...

The resource you are attempting to view is for NATSO Members only. To read the full story, you must be a NATSO member.

To login, enter your UserID and Password below. 

If you need any assistance, please contact NATSO Member Services at (703) 549-2100 between 9:00 a.m. and 5:00 p.m. EST, Monday through Friday, or email us at membership@natso.com

You can also reset your username or password here.

Learn more about NATSO membership here or join NATSO now.

Already a member, but don't have a NATSO account? Create a new account.

Mindy Long's photo

Before launching a full-time freelance career, Long edited NATSO's Stop Watch magazine. Prior to that Long worked as a staff reporter for Transport Topics, a weekly trade newspaper, covering freight transportation, fuel and environmental issues. In addition to covering the transportation sector, Long has written, reported and edited for a variety of media outlets. She was the Washington correspondent for WCAX-TV (CBS) in Burlington, Vt., a criminal court reporter in Chicago and a freelance copy editor for Kiplinger’s Personal Finance magazine in Washington D.C. Long hold a master’s degree from Northwestern University’s Medill School of Journalism in Evanston, Ill., and a bachelor’s degree in Communications from Westminster College in Salt Lake City.More
Stop Watch Magazine
Retailer Featured:
Goetz CompaniesMitten Truck StopSacramento 49er Travel PlazaTriplett Inc.

Back to Truckstop Business