Retail Sales Articles

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Get Consumers to Travel Through Your Whole Truckstop Store

July 1, 2018

Get Consumers to Travel Through Your Whole Truckstop Store

During the Good to Great Session at NATSO Connect, the other panelists and I shared our thoughts on what drives traffic through a location. What was interesting was that we all had slightly different ideas. That shows how important it is for operators to really understand who their current customers are and, if they are looking to attract different ones, find the solution that is best for that specific location.

Increase Sales at Your Truckstop with Top-Selling Items

June 30, 2017

Increase Sales at Your Truckstop with Top-Selling Items

Stocking the shelves with top-selling items can keep customers coming back and increase profits.

The Importance of an Average Ticket at Your Truckstop [Infographic]

March 1, 2017

The Importance of an Average Ticket at Your Truckstop [Infographic]

Converting customers into purchasing customers and growing the average tickets has a direct impact on the bottom line.

Improve Your Truckstop's Net Operating Cost By Increasing Sales

January 1, 2017

Improve Your Truckstop's Net Operating Cost By Increasing Sales

For truckstop and travel plaza operators, net operating cost provides insight into their locations’ profitability, efficiency and success, which explains why operators are constantly looking to improve their net operating cost.

8 Ways to Maximize Slow Times at Your Truckstop

August 31, 2016

8 Ways to Maximize Slow Times at Your Truckstop

Even the busiest locations experience slow times of the day, and operators said they use those slow periods to prepare for peak times and get creative to boost business during traditionally slow times.

Increase Sales at Your Truckstop With A Strong Retail Program

June 30, 2016

Increase Sales at Your Truckstop With A Strong Retail Program

All truckstop operators are working to get customers in the door and to the cash register, and a well-planned retail strategy can do just that. Yet all too often, business owners are trying to be everything to everybody, which can do more harm than good.

Five Tips For Boosting Truckstop Profits And Engaging Employees With Suggestive Selling

January 1, 2015

Five Tips For Boosting Truckstop Profits And Engaging Employees With Suggestive Selling

A subtle suggestion can add up to big sales for truckstop and travel plazas, and staff at Cash Magic Truck Plaza and Casino, which operates 22 locations, has turned suggestive selling into an art form.

Truckstops Purchase 35% More Grocery Products

March 25, 2014

Truckstops Purchase 35% More Grocery Products

The January to December 2013 McLane/NATSO Foundation Index is now out. The index found that average purchases per truckstop jumped to $16,335 per week during 2013, compared with $15,784 in 2012.

A Day in the Life of a NATSO Truckstop Operator: Keith Wade, Petro Dodge City #397

November 8, 2013

A Day in the Life of a NATSO Truckstop Operator: Keith Wade, Petro Dodge City #397

When you’re preparing to greet 1,000 drivers or more a day, mornings come early. For Keith Wade, operations director at Petro Dodge City #397 in Hanceville, Ala., each day starts with two cups of coffee and plenty of conversation with his staff. He likes to learn what is going on in each department and hear about the managers’ plans for the day.

Jubitz Travel Center Gets It Right

October 25, 2013

Jubitz Travel Center Gets It Right

Founded in 1952 as a truck leasing company, Jubitz Travel Center has been a fixture in the Northwest since opening in its current North Portland location in 1958.

Simmons Travel Center: Where the Drivers Always Come Back Happy

June 20, 2013

Simmons Travel Center: Where the Drivers Always Come Back Happy

Take exit 8 off I-95 in emporia, Va., and you’ll find NATSO member Simmons Travel Center. In business since 1941, the location offers a haircut at their hair salon, a slice of pizza from Hunt Brothers Pizza and perhaps most importantly, a friendly smile to greet every customer. When you leave, you’ll want to come back or at least that is the goal at this family-owned location. “Our motto is bring them back happy,” shared General Manager Tony Moore.

Truckstop Merchandise Purchases Up 10% Vs. 2012

June 5, 2013

Truckstop Merchandise Purchases Up 10% Vs. 2012

The total merchandise purchases per week per travel plaza and truckstop excluding cigaretteswere up 10% for the first quarter of 2013 compared to the first quarter of 2012 according to the 1st Quarter 2013 McLane-NATSO Foundation Index. Total travel plaza and truckstop convenience purchases from McLane averaged $16,332 per week during the first quarter of 2013 versus $15,578 during the first quarter of 2012.

States Continue to Propose Tax Changes to Fund Infrastructure

June 3, 2013

States Continue to Propose Tax Changes to Fund Infrastructure

At least 18 state legislatures have either passed tax increases this year to fund infrastructure or are considering it.

You Have Questions. We Have Answers.

April 19, 2013

You Have Questions. We Have Answers.

One of NATSO’s primary roles is to deliver solutions to members’ challenges. Each day members tap into the expertise of NATSO’s staff for answers to some of their most pressing questions. Stop Watch compiled some recent member inquiries and sat down with Darren Schulte, NATSO’s vice president of membership, for detailed answers.

Minimize Employee and Vendor Theft

April 18, 2013

Minimize Employee and Vendor Theft

Losses from theft—also called shrink—are a part of life for retailers. Shrink will never be completely eliminated, but truckstop and travel plaza operators can take steps to minimize it.

Quick Facts and Figures Relevant to Truckstops, March 18

March 18, 2013

Quick Facts and Figures Relevant to Truckstops, March 18

U.S. retail pump prices for diesel exhaust fluid remained steady in February at $2.79 a gallon, the third straight month they have held at that level, according to the latest DEF Tracker.

Cars, Carrots and Christian Faith in Glenrio, N.M.

March 1, 2013

Cars, Carrots and Christian Faith in Glenrio, N.M.

Russell’s Truck and Travel Center 2 has it all—a business built on Christian values, a one-in-a-million car museum, a family of owners skilled in grocery items and even a director of operations that sleeps on location.

Suggestive Selling Boosts Profits While Benefiting Customers

March 1, 2013

Suggestive Selling Boosts Profits While Benefiting Customers

“If you’re suggestive selling, you’re greeting customers when they come in, you’re having conversations with them, and you’re paying attention to merchandise.”

Truckstop Merchandise Purchases Up 6% Vs. 2011

January 25, 2013

Truckstop Merchandise Purchases Up 6% Vs. 2011

The total merchandise purchases per week per travel plaza and truckstop were up 6% for all of 2012 compared to 2011 according to the 4th Quarter 2012 McLane-NATSO Foundation Index. Total travel plaza and truckstop convenience purchases from McLane averaged $16,545 per week during 2012 versus $15,616 in 2011.

Laplace Travel Center, Poker and Plenty More

January 1, 2013

Laplace Travel Center, Poker and Plenty More

Michael Sibley, President of LaPlace Travel Center in LaPlace, La. talks to Stop Watch about how he has improved his business.

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