Letter from the Chairman Articles

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Join Together to Help the Industry Thrive

November 1, 2017

Join Together to Help the Industry Thrive

As truckstop and travel plaza operators, one of our biggest advantages is our ability to learn from each other and industry thought leaders as we prepare for the future.

See Your Business with Fresh Eyes

June 30, 2017

See Your Business with Fresh Eyes

Getting feedback is crucial to improving our operations. At the end of the day, the customer’s view point is the most important one. They are the people who pay our paycheck and we need to make sure we’re talking to them on a regular basis.

Make Your Voice Heard

April 30, 2017

Make Your Voice Heard

As NATSO members, we are all aware of how important it is that we make our voices heard, both collectively and individually. In May, many of us will take our message to Capitol Hill to share our first-hand insight into the issues that matter the most to the truckstop and travel plaza industry. Visiting Washington, D.C., as part of NATSO’s Day on the Hill is a powerful experience, but our connections with elected officials on the local, state and federal level are something we can foster year round.

Adapt To Stay Competitive

March 1, 2017

Adapt To Stay Competitive

The truckstop and travel plaza industry has changed significantly since our early predecessors opened the first Interstate highway-based fuel stops, and we are in the midst of changes that are going to once again re-shape our industry.

The Season of Giving

November 1, 2016

The Season of Giving

As we enter the Christmas season, I think we’re all filled with a spirit of giving. I know there are so many ways in which each of us, both personally and through our businesses, support those around us. Whether it is offering additional support to one of our employees who need it or giving to one of the many different national, regional or local philanthropic organizations, there are a number of ways to show we care.

Invest in Relationships at The NATSO Show

August 31, 2016

Invest in Relationships at The NATSO Show

If you haven’t already saved the date for The NATSO Show 2017, now is the per¬fect time to add it to your calendar. From Jan. 21st to the 24th, hundreds of operators, thought leaders and industry suppliers will join together in Savannah, Georgia, to share ideas, dig into key trends and learn from their peers.

Focus on Service, Embrace Change (Modified from Don Quinn’s Speech at The NATSO Show 2016)

May 1, 2016

Focus on Service, Embrace Change (Modified from Don Quinn’s Speech at The NATSO Show 2016)

Being a leader is more important today than it ever has been. We are living in a world where nearly everything has become commoditized. People can price check from our aisles. They see the price of the fuel well before they pull up to the pump. We’ve never had this multitude of opportunities to interact with our customers and our customers have never had more choices on where they choose to do business.

Hire Right At Your Truckstop

March 1, 2016

Hire Right At Your Truckstop

Hiring within any business can be a challenge. As Chairman, it is my pleasure to share a few things that are working well for us in hopes that it will help you in your efforts to recruit and retain top employees.

Embracing Change

January 1, 2016

Embracing Change

Change, in business as well as in life, is inevitable, and the start of a new year is often filled with change. We make resolutions, outline goals and prepare for the year ahead. An exciting change for me in 2016 is the opportunity to serve as chairman of NATSO—a position I’m humbled and honored to serve in.

Fuel the Industry’s Image with your Good Works

November 1, 2015

Fuel the Industry’s Image with your Good Works

Sir Winston Churchill often said, “We make a living by what we get. We make a life by what we give.” During The NATSO Show, Cinnabon CEO Kat Cole suggested that when evaluating charities to support, we ask, ‘Are they small enough to do, but large enough to make a difference?’

Navigating the Norms

June 30, 2015

Navigating the Norms

Being a successful business owner typically means operating within a certain set of norms. That certainly seems easy enough, but the challenge is that norms and the trends they are linked with can be ambiguous.

The Significance of Leadership At Your Truckstop

May 1, 2015

The Significance of Leadership At Your Truckstop

Leadership is the most important aspect in every facet of our lives—both individually and within our families, our businesses, our communities, our government and our society. Without effective leadership, we cannot grow!

Catering to Hispanic Consumers

March 1, 2015

Catering to Hispanic Consumers

Marketing 101 tells us the most important thing is to know your customer! As operators, it is crucial that we understand our customers. Importantly, many in the industry have done a better job than others, including myself, in working to better understand the Hispanic shopper. Since the year 2000, Hispanic shoppers have increased spending more than 200 percent and by the year 2017, Hispanic consumers’ spending power is estimated to be $1.7 trillion.

Great Ideas from Abroad

January 1, 2015

Great Ideas from Abroad

Great ideas being the theme of this edition of Stop Watch provides an excellent opportunity for those that attended this year’s international study tour to share the GREAT IDEAS they took away from that visit.

Are Theories of Motivation and Investment in Team Members Linked Today?

July 1, 2014

Are Theories of Motivation and Investment in Team Members Linked Today?

As employers, we strive to have happy employees and reduce our turnover rate. Yet, many of us fail to thoroughly analyze our compensation packages on a regular basis.

Message from NATSO's 2014 Chairman

March 1, 2014

Message from NATSO's 2014 Chairman

I humbly accept the privilege of again serving as your Chairman in 2014! And borrowing a lyric from a Bob Dylan song, “we’re either born to live or we’re born to die.” I’m here to tell you in 2014 NATSO is born to LIVE!

Chairman's Letter: Learning with NATSO

January 1, 2014

Chairman's Letter: Learning with NATSO

I encourage all operators to attend The NATSO Show and gain knowledge from industry experts, their peers and our top industry suppliers.

Key Performance Indicators for Truckstops

October 25, 2013

Key Performance Indicators for Truckstops

It’s often said that there is more than one road to heaven, which for me I hope is a truism. Similarly, when it comes to metric formulas there are sometimes more than one road to a like result. In the last issue of Stop Watch, I discussed the importance of key performance indicators. In this issue, I will share details on some of the top indicators and how you can apply them to your business.

Key Performance Indicators

September 1, 2013

Key Performance Indicators

It seems one topic that often comes up at industry events that operators dance around is their key performance indicator. Everyone is interested in knowing what one key performance indicator or metric their fellow operators value the highest and why. So, we recently asked industry specialists and operators that question and received the following responses.

Finding Success Using Warren Buffet's Rules

June 19, 2013

Finding Success Using Warren Buffet's Rules

Those of you who attended The NATSO Show may remember that during my speech I shared that there is one thing Warren Buffet and I have in common, and, unfortunately for me, it’s not wealth. It is the belief that investing in yourself provides a higher return than any other investment you can make.

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