Human Resources Articles

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Truckstop Operators Fill The Room with Great Ideas at NATSO's Conference

November 1, 2017

Truckstop Operators Fill The Room with Great Ideas at NATSO's Conference

The sharing took place during the Great Ideas! for Independent Operators Workshop during The NATSO Show 2017, and operators tackled everything from food service to point-of-sale technology.

Eleven Modern Employee Recruitment Techniques for Your Truckstop

September 1, 2017

Eleven Modern Employee Recruitment Techniques for Your Truckstop

In a customer-service focused industry, the right employees are the key to success, and many truckstop and travel plaza operators are on a constant quest to find the right talent and engage employees.

We Need to Talk: Ten Tips for Having Difficult Conversations with Truckstop Employees

June 30, 2017

We Need to Talk: Ten Tips for Having Difficult Conversations with Truckstop Employees

Whether it’s a performance issue, a personality conflict or a dissatisfied employee, truckstop owners and operators said addressing the issue head-on, being empathetic and documenting the discussion can make it easier to navigate a challenging conversation.

Find Qualified Job Candidates for Your Truckstop in Military Veterans

March 1, 2017

Find Qualified Job Candidates for Your Truckstop in Military Veterans

Truckstop and travel plaza operators looking for hard-working, motivated employees may want to consider turning to the nation’s veterans. Veterans not only know the meaning of hard work, but also understand the value of teamwork.

8 Ways To Keep Truckstop Managers Happy

January 1, 2017

8 Ways To Keep Truckstop Managers Happy

Profit center managers serve as the backbone of a truckstop or travel plaza, and keeping them engaged can increase their loyalty, boost productivity and contribute to the organization's overall success.

The Season of Giving

November 1, 2016

The Season of Giving

As we enter the Christmas season, I think we’re all filled with a spirit of giving. I know there are so many ways in which each of us, both personally and through our businesses, support those around us. Whether it is offering additional support to one of our employees who need it or giving to one of the many different national, regional or local philanthropic organizations, there are a number of ways to show we care.

Department of Labor Announces New Rules for Overtime Pay

May 23, 2016

Department of Labor Announces New Rules for Overtime Pay

On May 17 the Department of Labor (DOL) released a final rule governing overtime pay under the Fair Labor Standards Act. Although the Final Rule improves upon the proposed rule, incorporating a number of NATSO's comments to DOL, it nonetheless includes a significant increase to the overtime salary threshold, and includes automatic increases in the future. This will present considerable challenges to employees and employers alike. NATSO is still analyzing the more than 500 page rule, and will provide a detailed summary and compliance guide in the coming days.

Ten Ways to Promote the Bill Moon Scholarship to Your Truckstop Staff

March 1, 2016

Ten Ways to Promote the Bill Moon Scholarship to Your Truckstop Staff

Each year the NATSO Foundation’s Bill Moon Scholarship program distributes thousands of dollars to students to pursue their educational goals. In 2016, the foundation will award five, $5,000 scholarships to truckstop and travel plaza employees and/or their legal dependents. Here are 10 ways you can promote the scholarship to your staff.

How And Why Coffee Cup Fuel Stops Is Investing In Millennials At Their Truckstops

March 1, 2016

How And Why Coffee Cup Fuel Stops Is Investing In Millennials At Their Truckstops

Coffee Cup Fuel Stops is one of several NATSO members that have tapped into the talent millennials can bring to the table. NATSO sat down with Ericka Schapekahm, director of human resources and special projects at the company, to learn more about how she hires, manages and motivates millennials, which have become an important part of the labor pool.

 Joint Employer Standard/Unionization: Summary And Compliance Guide For Truckstops and Travel Plazas

February 1, 2016

Joint Employer Standard/Unionization: Summary And Compliance Guide For Truckstops and Travel Plazas

The National Labor Relations Board (NLRB) recently revised the so-called “joint employer” standard significantly to expand the scope of determining “co-employment” under the National Labor Relations Act. Specifically, the NLRB decided that a company could be considered a “joint employer” if it possesses the right to control various terms and conditions of employment, regardless of whether that company actually exercises such control.

New Overtime Regulations: Summary And Compliance Guide For Truckstops And Travel Plazas

February 1, 2016

New Overtime Regulations: Summary And Compliance Guide For Truckstops And Travel Plazas

In May 2016, the Department of Labor finalized new rules governing which employees are eligible for overtime pay. The new rules double the minimum salary threshold that employees must earn in order to be exempt from overtime pay, increasing the figure to $47,476/year ($913/week), up from the previous salary of $23,660 ($455/week). This number will be automatically updated every three years based on wage inflation. The new rules do not change the so-called “duties test” applicable to employees who earn more than this salary threshold. The new salary threshold will go into effect Dec. 1, 2016.

The NATSO Foundation Awards $25,000 in Scholarships

November 1, 2015

The NATSO Foundation Awards $25,000 in Scholarships

When DeShawn Blanding learned that he had received a Bill Moon Scholarship award, his first reaction was to drive to the TravelCenters of America location in Manning, South Carolina, where his mother is the assistant general manager to tell her the news in person.

History, Homemade Food and a Driver Focus in Wapakoneta, Ohio

November 1, 2012

History, Homemade Food and a Driver Focus in Wapakoneta, Ohio

A history-packed past, made-from-scratch food and an emphasis on customer service keep customers flocking to L.G. Truckers City dba TA Wapakoneta in Wapakoneta, Ohio.

Calming Complainers

November 1, 2012

Calming Complainers

Addressing complaints can show people that you’re human and give them a solution to their problems, but to make the most of the situation, it can help to know the type of complainer.

Hire and Keep 'A' Players

November 1, 2012

Hire and Keep 'A' Players

When a company is clear about its values, hiring only ‘a’ players need not be an overwhelming task.

A Day in the Life of a Truckstop Operator: Tristen Griffith

September 15, 2012

A Day in the Life of a Truckstop Operator: Tristen Griffith

Emails, phone calls, employees, guests, vendors, spreadsheets and financials are always a continuous work in progress.

How Do You Keep Your Management Interested in the Business?

September 1, 2012

How Do You Keep Your Management Interested in the Business?

NATSO independent operators share how they keep their management interested in the business.

When Everyone Is Going Small, Dad’s 113 Travel Center Goes Big

September 1, 2012

When Everyone Is Going Small, Dad’s 113 Travel Center Goes Big

Dad's 113 Travel Center embraces the mantra go big or go home.

Small Businesses Remain Concerned Over Health Care Law

September 1, 2012

Small Businesses Remain Concerned Over Health Care Law

Expert explore costs of the recently upheld the health care law.

Helping the Next Generation, The 2011 Bill Moon Scholarship Recipients

January 1, 2012

Helping the Next Generation, The 2011 Bill Moon Scholarship Recipients

Truckstop and travel plaza employees and their families can apply now for the 2012 Bill Moon Scholarship. Applications are available at http://www.natso.com/natsofoundation/billmoonscholarship. The deadline is April 13, 2012.

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