Employee Training Articles

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Four Steps to Preventing Underage Tobacco Sales at Your Truckstop

April 18, 2017

Four Steps to Preventing Underage Tobacco Sales at Your Truckstop

For all the various FDA regulations, there are many steps necessary to comply. Training employees is certainly one of them. However, FDA points out four “effective steps to prevent violations of the minimum age requirements for the sale of tobacco products.” They are: Adopting and enforcing a written policy against sales to minors; Informing its employees of all applicable laws; Establishing disciplinary sanctions for employee noncompliance; and Requiring employees to verify age by way of photographic identification or electronic scanning device.

Great Idea in Action: New Employee Buttons

January 1, 2017

Great Idea in Action: New Employee Buttons

To help take some of the stress off of new cashiers and set customers’ expectations, Wade has new hires wear big yellow buttons that say, “Be patient. I am in training.”

Eight Tips for Strengthening the Truckstop Team

May 1, 2015

Eight Tips for Strengthening the Truckstop Team

Strong leaders know that they are only as strong as the team surrounding them. Effective leaders take time to coach those under them, which ultimately improves operations and the company’s profitability. John Kotter, professor emeritus at Harvard Business School and an expert on leadership and change, has said that successful corporations don’t wait for leaders to come along. Instead, they actively seek out people with leadership potential and expose them to career experiences that will develop that potential.

The Bill Moon Scholarship: Changing Lives One at a Time

January 1, 2014

The Bill Moon Scholarship: Changing Lives One at a Time

The legacy of the Bill Moon Scholarship continued again in 2013 when five students received $5,000 each to put towards their studies.

NATSO Year in Review

January 1, 2014

NATSO Year in Review

Take a look back at 2013.

Engage And Train Employees For Long-Term Success

October 25, 2013

Engage And Train Employees For Long-Term Success

Employees are the glue that holds businesses together, yet hiring and keeping excellent staff are the most challenging aspects of nearly every business. Natso members and human resources experts are getting creative to ensure their locations are filled with employees who care.

Truckstop Operators Get Creative To Find, Hire And Keep Top Employees

September 1, 2013

Truckstop Operators Get Creative To Find, Hire And Keep Top Employees

To find and keep top talent, operators are constantly looking for potential employees and are thinking out of the box during the interview to gain deeper insight into applicants. Once hired, training and engaging employees helps keep them onboard, benefitting both the business and the customers it serves. “Great organizations capitalize on their people,” said human resource expert Michelle Fenton who spoke during The NATSO Show 2013 in Savannah, Ga. “The only thing that makes me stop with you instead of your competitor 20 miles down the road is the people who are inside of your business. People are going to stop because of the people they’re interacting with, not just the product you’re selling.”

Kent's Korner: Big Company Best Practices, Small Company Charm in S.C.

April 18, 2013

Kent's Korner: Big Company Best Practices, Small Company Charm in S.C.

South Carolina-based Garvin Oil has the best practices of a large company and the speed, flexibility and southern hospitality of a small company.

NATSO Training Manual Now Available

April 15, 2013

NATSO Training Manual Now Available

NATSO now offers a Truckstop and Travel Plaza Training Manual. The manual, which is available at a discounted rate to NATSO members, is designed to help operators create their own store- and company-specific operations training manual.

How Do You Combat Shrinkage in Your Store?

November 1, 2012

How Do You Combat Shrinkage in Your Store?

By far our best asset protection is our employees.