Employee Retention Articles

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We Need to Talk: Ten Tips for Having Difficult Conversations with Truckstop Employees

June 30, 2017

We Need to Talk: Ten Tips for Having Difficult Conversations with Truckstop Employees

Whether it’s a performance issue, a personality conflict or a dissatisfied employee, truckstop owners and operators said addressing the issue head-on, being empathetic and documenting the discussion can make it easier to navigate a challenging conversation.

8 Ways To Keep Truckstop Managers Happy

January 1, 2017

8 Ways To Keep Truckstop Managers Happy

Profit center managers serve as the backbone of a truckstop or travel plaza, and keeping them engaged can increase their loyalty, boost productivity and contribute to the organization's overall success.

Investing in Employees at Coffee Cup Fuel Stop

May 1, 2015

Investing in Employees at Coffee Cup Fuel Stop

At Coffee Cup Fuel Stops, cultivating long-term employees starts even before someone applies to the company.

What To Do When You Are The Aspiring Truckstop Leader

May 1, 2015

What To Do When You Are The Aspiring Truckstop Leader

Leaders exist within every level of a business, whether it is an hourly employee, shift leader, a general manager or the head of the company. What’s more, everyone has the opportunity to lead in some way each day, either at work, at home or in the community.

Eight Tips for Strengthening the Truckstop Team

May 1, 2015

Eight Tips for Strengthening the Truckstop Team

Strong leaders know that they are only as strong as the team surrounding them. Effective leaders take time to coach those under them, which ultimately improves operations and the company’s profitability. John Kotter, professor emeritus at Harvard Business School and an expert on leadership and change, has said that successful corporations don’t wait for leaders to come along. Instead, they actively seek out people with leadership potential and expose them to career experiences that will develop that potential.

The Bill Moon Scholarship: Changing Lives One at a Time

January 1, 2014

The Bill Moon Scholarship: Changing Lives One at a Time

The legacy of the Bill Moon Scholarship continued again in 2013 when five students received $5,000 each to put towards their studies.

How, when and by whom do you train your employees?

October 25, 2013

How, when and by whom do you train your employees?

Truckstop operators share how, when and by whom do they train their employees?

Engage And Train Employees For Long-Term Success

October 25, 2013

Engage And Train Employees For Long-Term Success

Employees are the glue that holds businesses together, yet hiring and keeping excellent staff are the most challenging aspects of nearly every business. Natso members and human resources experts are getting creative to ensure their locations are filled with employees who care.