Knoxville Auto Truck Plaza

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Fuel, Fun and Root Beer Flavor in Knoxville, Tennessee

November 1, 2015

Fuel, Fun and Root Beer Flavor in Knoxville, Tennessee

With 175 parking spots, five service bays and 300 to 500 drivers coming through the door every day, Knoxville West TA Travel Center in Knoxville, Tennessee, keeps busy. “You know, we have a big piece of property, but my general manager and I make sure we touch each department every day,” said Sam Smith, vice president of operations.

Risk Management: NATSO Members are Talking. Are You Listening

June 20, 2013

Risk Management: NATSO Members are Talking. Are You Listening

When I meet with travel plaza owners to discuss the risk management culture at their businesses, I often notice a repeating pattern. They have good intentions of making employee and customer safety a priority, but their good intentions don’t always get acted upon. They cite sticking points such as: I’m too busy. I’m not sure how to do it. We don’t really have any problems. Although these reasons can indeed be legitimate, they are often excuses. And excuses, my father always taught me, are like armpits—everyone has them and they all stink.