Operations

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Fuel Up on NATSO Benefits: Discounted Payment Card Merchant Processing

March 1, 2014

Fuel Up on NATSO Benefits: Discounted Payment Card Merchant Processing

Did you know NATSO has partnered with First Data Merchant Services to offer NATSO members a cost effective, competitive solution for processing credit card transactions?

Implement Internal Controls at Your Truckstop to Minimize Risks of Fraud and Theft

January 1, 2014

Implement Internal Controls at Your Truckstop to Minimize Risks of Fraud and Theft

Each day businesses throughout the United States fall victim to fraud. The perpetrators range from front-line employees to upper management, and unfortunately, the hard truth is that fraud is on the rise. That means business owners need to be even more diligent when creating a system of checks and balances that will take away the opportunity for employees to steal.

Federated Insurance Promotes Fire Prevention Week with Resources for Businesses

October 4, 2013

Federated Insurance Promotes Fire Prevention Week with Resources for Businesses

NATSO Chairman's Circle member Federated Insurance is providing NATSO members with several resources for Fire Prevention Week, running October 6–12, 2013. Every year, business owners experience property losses totaling billions of dollars due to fire. Investigation into the cause of these fires found that, if consistent attention had been paid to a few very specific exposures, most of these losses could have been prevented. Managing an exposure like fire is not a yearly, monthly, or even weekly activity—it is a daily activity. Fires can destroy not only buildings and property, but also people’s livelihoods, sense of security, succession plan, and community at large.

Repairs And Roast Beef Sandwich Sales Grow At Dodge City

September 1, 2013

Repairs And Roast Beef Sandwich Sales Grow At Dodge City

Petro Dodge City #397 is located in Hanceville, Ala., which is positioned perfectly between Birmingham and Huntsville. With a brand new truck repair shop and renovations in the works, they are also positioned to grow.

Important Information About ADA Requirements For Bathing Rooms

September 1, 2013

Important Information About ADA Requirements For Bathing Rooms

Many truckstop and travel plaza owners have questions about the bathing rooms, also called shower rooms, at their locations. The requirements under the Americans with Disabilities Act (ADA) regarding bathing rooms are not new. They were first required in the 1991 ADA Standards but they have been misinterpreted for the past 20 years.

Truckstop Operators Weigh in on Successful Sales Visits

August 9, 2013

Truckstop Operators Weigh in on Successful Sales Visits

Sales visits are one of the best opportunities for industry suppliers to build relationships and secure sales with truckstop and travel plaza operators. But for a sales visit to be effective, it has to meet the needs of all involved. To help suppliers better understand what operators look for in a sales visit, Highway Business Matters sat down with Seth Miller of Petro Travel Store #353 in Portage, Wis., and David Shoemaker of Shoemaker’s Travel Center in Lincoln, Neb., to get their top tips for quality sales meetings.

Risk Management: NATSO Members are Talking. Are You Listening

June 20, 2013

Risk Management: NATSO Members are Talking. Are You Listening

When I meet with travel plaza owners to discuss the risk management culture at their businesses, I often notice a repeating pattern. They have good intentions of making employee and customer safety a priority, but their good intentions don’t always get acted upon. They cite sticking points such as: I’m too busy. I’m not sure how to do it. We don’t really have any problems. Although these reasons can indeed be legitimate, they are often excuses. And excuses, my father always taught me, are like armpits—everyone has them and they all stink.

Resources, Tools and Opportunities in Energy Efficiency

June 20, 2013

Resources, Tools and Opportunities in Energy Efficiency

It is a given that businesses that are open 24 hours a day, seven days a week are going to constantly draw power from the grid. Finding ways to cut down on the energy needed to run the business makes financial sense, and it also benefits the environment. Today’s technology is making it easier, more affordable and more convenient for business owners to swap out traditional lighting and fixtures to energy-efficient models. From LED lights to low-flow toilets, truckstop and travel plaza operators are making investments that produce both short- and long-term savings.

A Day in the Life of Truckstop Operator Tony Moore

May 28, 2013

A Day in the Life of Truckstop Operator Tony Moore

Tony Moore, manager of Simmons Travel Center in Emporia, Va., is either at work or on call 24 hours a day. Not only does his staff have his number, he leaves his cards throughout the location so customers know how to reach him day or night. His goal is to make customers feel welcome and he wants them to know he cares.

Minimize Employee and Vendor Theft

April 18, 2013

Minimize Employee and Vendor Theft

Losses from theft—also called shrink—are a part of life for retailers. Shrink will never be completely eliminated, but truckstop and travel plaza operators can take steps to minimize it.

A Day in the Life of a Truckstop Operator: Mark Russell

March 10, 2013

A Day in the Life of a Truckstop Operator: Mark Russell

Industry suppliers know that understanding their customers increases service levels in addition to profits. While no two days are ever exactly the same for truckstop and travel plaza operators, Highway Business Matters sat down with Mark Russell, director of operations for Russell’s Truck and Travel Center 2, near Amarillo, Texas to learn about a typical day.

Cars, Carrots and Christian Faith in Glenrio, N.M.

March 1, 2013

Cars, Carrots and Christian Faith in Glenrio, N.M.

Russell’s Truck and Travel Center 2 has it all—a business built on Christian values, a one-in-a-million car museum, a family of owners skilled in grocery items and even a director of operations that sleeps on location.

Laplace Travel Center, Poker and Plenty More

January 1, 2013

Laplace Travel Center, Poker and Plenty More

Michael Sibley, President of LaPlace Travel Center in LaPlace, La. talks to Stop Watch about how he has improved his business.

NATSO Webinar: Emergency Preparation and Recovery

December 7, 2012

NATSO Webinar: Emergency Preparation and Recovery

Join NATSO’s free webinar to learn the numerous ways you can and should prepare foremergencies.

Fast- and Fast-Casual Restaurants Sales Continue to Grow

November 10, 2012

Fast- and Fast-Casual Restaurants Sales Continue to Grow

Limited-service restaurants are the driving force behind the commercial foodservice industry, and account for more than half of total industry sales despite their low check averages in comparison to full-service restaurants.

How Do You Combat Shrinkage in Your Store?

November 1, 2012

How Do You Combat Shrinkage in Your Store?

By far our best asset protection is our employees.

A Day in the Life of a Truckstop Operator: Tristen Griffith

September 15, 2012

A Day in the Life of a Truckstop Operator: Tristen Griffith

Emails, phone calls, employees, guests, vendors, spreadsheets and financials are always a continuous work in progress.

Caribou Coffee Opens at Joplin 44

July 23, 2012

Caribou Coffee Opens at Joplin 44

Joplin 44 Truckstop, Joplin, MO., announced it has now added a Caribou Coffee to its list of offerings.

Travel Channel Provides Unique Look at Life Within a Truckstop

July 1, 2012

Travel Channel Provides Unique Look at Life Within a Truckstop

Industry suppliers who would like to get an around-the-clock inside look at life within a truckstop can tune in and watch Truckstop USA on the Travel Channel. The reality show features NATSO member Midway Truck Stop, which is located halfway between Kansas City and St. Louis, Mo. The location boasts more than a dozen different businesses on 200 acres and is an oasis for highway travelers and locals alike.

Risk Management for Truckstop Operators

July 1, 2012

Risk Management for Truckstop Operators

Successful businesses understand the importance of taking deliberate steps to minimize risk in all areas, both for customers and employees.

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