Operations

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See Your Business with Fresh Eyes

June 30, 2017

See Your Business with Fresh Eyes

Getting feedback is crucial to improving our operations. At the end of the day, the customer’s view point is the most important one. They are the people who pay our paycheck and we need to make sure we’re talking to them on a regular basis.

Everyone is Important at Miller Oil Company

May 1, 2017

Everyone is Important at Miller Oil Company

Getting to know and engage with both employees and customers is the name of the game at the truckstops of Norfolk, Virginia-based Miller Oil Co.

Increased Competition: Understanding Digital Disruptors

May 1, 2017

Increased Competition: Understanding Digital Disruptors

E-commerce is on the rise and it is having a wide-ranging ripple effect on retailers and shoppers alike. Not only is e-commerce shaping what customers buy inside of physical retail locations, but it is also changing the supply chain, traffic patterns and the needs of over-the-road drivers while also increasing customers’ expectations of convenience.

Manage Food Costs to Increase Margins and Maximize Profits

April 30, 2017

Manage Food Costs to Increase Margins and Maximize Profits

Managing food costs is a key way to improve restaurant margins, and even small changes can result in big savings over the course of a year. Truckstop and travel plaza operators said they take a multifaceted approach to address supply costs as well as food waste and theft.

Make Your Voice Heard

April 30, 2017

Make Your Voice Heard

As NATSO members, we are all aware of how important it is that we make our voices heard, both collectively and individually. In May, many of us will take our message to Capitol Hill to share our first-hand insight into the issues that matter the most to the truckstop and travel plaza industry. Visiting Washington, D.C., as part of NATSO’s Day on the Hill is a powerful experience, but our connections with elected officials on the local, state and federal level are something we can foster year round.

New Management and New Ideas Flourish at All American Flying J

March 1, 2017

New Management and New Ideas Flourish at All American Flying J

For more than 50 years the All American Flying J Travel Plaza has been serving truck drivers and locals in Breezewood, Pennsylvania. Recently it has undergone many changes under the direction of new management. “Our primary business is real estate, building and selling, and we were originally contracted to sell it, but we ended up leasing it with the right to purchase,” said Bill Miller, chief operating officer.

Reduce Theft at Your Truckstop Location [Infographic]

January 1, 2017

Reduce Theft at Your Truckstop Location [Infographic]

Following the holidays, theft can increase as employees and customers alike start realizing they may have overspent on gifts. This infographic offers several easy, actionable tips that can help operators reduce shrink.

Making Change Part of Your Truckstop's Culture

November 1, 2016

Making Change Part of Your Truckstop's Culture

The ability to evolve and change can strengthen a business and contribute to long-term success. Within the truckstop and travel plaza industry, shifts in consumer behavior coupled with increasing competition are driving the need for operators to explore and adopt new service offerings in order to stay competitive.

September 1, 2016

Thirteen Ways to Improve Your Truckstop's Net Operating Costs

For truckstop and travel plaza operators, net operating costs provide insight into their locations’ profitability, efficiency and success, which explains why operators are constantly looking to improve their net operating costs.

Focusing on Safety at Your Truckstop Boosts Employee Morale and Cuts Costs

June 30, 2016

Focusing on Safety at Your Truckstop Boosts Employee Morale and Cuts Costs

At Sapp Bros. safety starts with its safety mission that is hanging up in every location: Sustain zero accidents by providing a safe environment worked in by safety minded employees.

Changes at Lancaster Travel Plaza Boost Curb Appeal

May 1, 2016

Changes at Lancaster Travel Plaza Boost Curb Appeal

At Lancaster Travel Plaza in Lancaster, Pennsylvania, a kids' play area, a water fountain and new landscaping all add to the curb appeal, drawing in four-wheel and professional drivers alike. The changes were all part of a renovation that took place under the location’s new owner, Anil Jivani, who purchased the location in 2012.

10 Tips For Conserving Water at Your Truckstop

March 1, 2016

10 Tips For Conserving Water at Your Truckstop

Detect And Fix Any Leaks. The easiest and cheapest way to save water and money is to periodically check and fix leaks from pipes, fixtures, appliances and equipment. Install High-Efficiency Plumbing Fixtures And Appliances. High-efficiency toilets, urinals, pre-rinse spray valves, clothes washers, dishwashers and shower heads can save water, and some municipalities offer rebates.

Truckstop Operators Reduce Water Use To Increase Profits

March 1, 2016

Truckstop Operators Reduce Water Use To Increase Profits

For truckstops and travel plazas, conserving water can cut costs while also improving the company’s environmental stewardship. Monitoring and managing water is becoming even more important in certain parts of the country that are dealing with drought situations. Three NATSO members shared their methods for reducing water usage.

Tap Into Retail Trends To Shape Renovations at Your Truckstop

March 1, 2016

Tap Into Retail Trends To Shape Renovations at Your Truckstop

A remodel or renovation can give a location a face-lift and improve its aesthetics, but to be truly effective, changes should also strive to improve the store layout, offerings and merchandising in ways that reflect the latest sales trends. When done right, remodels can help operators increase sales and attract new customers.

Fuel, Fun and Root Beer Flavor in Knoxville, Tennessee

November 1, 2015

Fuel, Fun and Root Beer Flavor in Knoxville, Tennessee

With 175 parking spots, five service bays and 300 to 500 drivers coming through the door every day, Knoxville West TA Travel Center in Knoxville, Tennessee, keeps busy. “You know, we have a big piece of property, but my general manager and I make sure we touch each department every day,” said Sam Smith, vice president of operations.

Save Time and Improve Focus With Checklists

January 1, 2015

Save Time and Improve Focus With Checklists

Checklists may seem simple, but they are a powerful tool. Some might even say they are a GREAT IDEA. Pilots use them before takeoff. Surgeons use them to save lives. Event planners use them to make sure every production goes off without a hitch. Checklists are everywhere and are used to maintain safety, improve operations and communicate information. If you’re not already using them in your business, you should.

Federated Insurance Offers Designated Risk Manager Seminar to NATSO Members

July 2, 2014

Federated Insurance Offers Designated Risk Manager Seminar to NATSO Members

NATSO's Chairman's Circle member Federated Insurance is offering a Designated Risk Manager Seminar on September 15-17, 2014 in Owatonna, Minn. Once again, NATSO members are invited to attend the training at no charge.

Find the True Cost of Parking at Your Truckstop

May 1, 2014

Find the True Cost of Parking at Your Truckstop

Truck parking is one of the most important amenities travel plazas and truckstops offer. While truck parking is often free for drivers, it comes at a cost to the nation’s truckstop and travel plaza operators. To better understand the level of investment they’re making and their return on that investment, operators can do some simple math to help them understand the true cost of their parking lots

What Is The One Operational Thing You Check Every Day?

March 1, 2014

What Is The One Operational Thing You Check Every Day?

Truckstop operators share the one operational thing they check every day.

Fuel Up on NATSO Benefits: Discounted Payment Card Merchant Processing

March 1, 2014

Fuel Up on NATSO Benefits: Discounted Payment Card Merchant Processing

Did you know NATSO has partnered with First Data Merchant Services to offer NATSO members a cost effective, competitive solution for processing credit card transactions?

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