Human Resources

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Expand Your Truckstop's Labor Pool with Non-Traditional Hires

May 1, 2018

Expand Your Truckstop's Labor Pool with Non-Traditional Hires

Finding and retaining employees is often a top concern of truckstop and travel plaza operators, and it can become even more challenging when unemployment levels drop.

Five Students Honored with Bill and Carolyn Moon Scholarship Awards

November 1, 2017

Five Students Honored with Bill and Carolyn Moon Scholarship Awards

The legacy of the Bill Moon Scholarship continued in 2017 when The NATSO Foundation presented five students with ties to the truckstop and travel plaza industry $5,000 each to put towards their studies. The Bill Moon Scholarship Program has been changing lives for more than 20 years, awarding more than $300,000 in scholarships to date.

Eleven Modern Employee Recruitment Techniques for Your Truckstop

September 1, 2017

Eleven Modern Employee Recruitment Techniques for Your Truckstop

In a customer-service focused industry, the right employees are the key to success, and many truckstop and travel plaza operators are on a constant quest to find the right talent and engage employees.

We Need to Talk: Ten Tips for Having Difficult Conversations with Truckstop Employees

June 30, 2017

We Need to Talk: Ten Tips for Having Difficult Conversations with Truckstop Employees

Whether it’s a performance issue, a personality conflict or a dissatisfied employee, truckstop owners and operators said addressing the issue head-on, being empathetic and documenting the discussion can make it easier to navigate a challenging conversation.

Bill Moon Scholarship Continued Changing Lives

March 1, 2017

Bill Moon Scholarship Continued Changing Lives

For Kelly Bolton, a cashier at Muralt’s Travel Plaza, her connection with the location started when she was buying a meal.

Find Qualified Job Candidates for Your Truckstop in Military Veterans

March 1, 2017

Find Qualified Job Candidates for Your Truckstop in Military Veterans

Truckstop and travel plaza operators looking for hard-working, motivated employees may want to consider turning to the nation’s veterans. Veterans not only know the meaning of hard work, but also understand the value of teamwork.

8 Ways To Keep Truckstop Managers Happy

January 1, 2017

8 Ways To Keep Truckstop Managers Happy

Profit center managers serve as the backbone of a truckstop or travel plaza, and keeping them engaged can increase their loyalty, boost productivity and contribute to the organization's overall success.

Truckstops Becoming a Hub for Healthcare

June 30, 2016

Truckstops Becoming a Hub for Healthcare

Truckstop and travel plaza operators have always tried to meet the needs of those on the road, and now they’re taking service to a new level and offering a range of healthcare services for drivers as well as their local communities.

Ten Ways to Promote the Bill Moon Scholarship to Your Truckstop Staff

March 1, 2016

Ten Ways to Promote the Bill Moon Scholarship to Your Truckstop Staff

Each year the NATSO Foundation’s Bill Moon Scholarship program distributes thousands of dollars to students to pursue their educational goals. In 2016, the foundation will award five, $5,000 scholarships to truckstop and travel plaza employees and/or their legal dependents. Here are 10 ways you can promote the scholarship to your staff.

How And Why Coffee Cup Fuel Stops Is Investing In Millennials At Their Truckstops

March 1, 2016

How And Why Coffee Cup Fuel Stops Is Investing In Millennials At Their Truckstops

Coffee Cup Fuel Stops is one of several NATSO members that have tapped into the talent millennials can bring to the table. NATSO sat down with Ericka Schapekahm, director of human resources and special projects at the company, to learn more about how she hires, manages and motivates millennials, which have become an important part of the labor pool.

Engaging Employees Of The Millennial Generation at Your Truckstop

March 1, 2016

Engaging Employees Of The Millennial Generation at Your Truckstop

Millennials—typically defined as those born between the early 1980s to the early 2000s—are an important part of the workforce and can provide valuable skills to their employers. However, millennials are often stereotyped as being entitled, unmotivated and difficult to manage, but operators that have learned how to tap into the talent of the millennial generation said they value the traits they bring to the table.

Hire Right At Your Truckstop

March 1, 2016

Hire Right At Your Truckstop

Hiring within any business can be a challenge. As Chairman, it is my pleasure to share a few things that are working well for us in hopes that it will help you in your efforts to recruit and retain top employees.

Employee Engagement, Opportunity for Growth Help Businesses Retain Millennials

February 25, 2016

Employee Engagement, Opportunity for Growth Help Businesses Retain Millennials

Millennials are a crucial and growing part of the workforce, and engaging them is the key to their long-term success, which benefits employees and employers alike. Millennials currently make up about 38 percent of the U.S. workforce, and the U.S. Bureau of Labor Statistics estimates that will grow to 50 percent in the next five years, which means employers can’t afford not to attract and retain 19 to 36 year olds.

The NATSO Foundation Awards $25,000 in Scholarships

November 1, 2015

The NATSO Foundation Awards $25,000 in Scholarships

When DeShawn Blanding learned that he had received a Bill Moon Scholarship award, his first reaction was to drive to the TravelCenters of America location in Manning, South Carolina, where his mother is the assistant general manager to tell her the news in person.

Ten Tips for Locating Hourly Workers

September 1, 2015

Ten Tips for Locating Hourly Workers

With the economy improving, it is becoming more and more challenging to hire new employees. Here are ten tips for finding the best new hires.

 Employers Able to Submit Test Filings for ACA Reporting Requirements

August 14, 2015

Employers Able to Submit Test Filings for ACA Reporting Requirements

The IRS announced recently that employers will be able to start submitting test filings of 2015 forms for reporting health coverage offered to employees under the Affordable Care Act. Draft versions of and instructions for Forms 1095-C (documenting employers’ offer and coverage) and Form 1094-C (transmittal summary for Forms 1095-C) are currently available online.

Investing in Employees at Coffee Cup Fuel Stop

May 1, 2015

Investing in Employees at Coffee Cup Fuel Stop

At Coffee Cup Fuel Stops, cultivating long-term employees starts even before someone applies to the company.

Eight Tips for Strengthening the Truckstop Team

May 1, 2015

Eight Tips for Strengthening the Truckstop Team

Strong leaders know that they are only as strong as the team surrounding them. Effective leaders take time to coach those under them, which ultimately improves operations and the company’s profitability. John Kotter, professor emeritus at Harvard Business School and an expert on leadership and change, has said that successful corporations don’t wait for leaders to come along. Instead, they actively seek out people with leadership potential and expose them to career experiences that will develop that potential.

NATSO Foundation Accepting Applications For Bill Moon Scholarship

February 26, 2015

NATSO Foundation Accepting Applications For Bill Moon Scholarship

The NATSO Foundation is now accepting applications for the Bill Moon Scholarship.

Coalition Urges Senators to Co-Sponsor 40 Hours Full-Time Act

January 26, 2015

Coalition Urges Senators to Co-Sponsor 40 Hours Full-Time Act

NATSO joined a broad group of industry associations representing a cross-section of the U.S. economy in urging members of the U.S. Senate to co-sponsor legislation that would redefine full-time employment to 40 hours per week under the Affordable Care Act.

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